Plans and Hardware

Am I required to take precautions or to follow certain safety practices to keep the insurance eligible? (E.g.: keeping a case on the phone.)
No. However, Aira reserves the right to refuse service or continued replacement in cases of repetitive abuse. 
Mon, Nov 5, 2018 at 11:41 AM
I am not sure if I want to spend $600 on glasses – can I have a trial period?
Not at this time, but you can rent-to-own with no long-term commitment.
Mon, Nov 5, 2018 at 11:41 AM
$600 is a lot of money to pay upfront – can I make installment payments?
Yes, you can pay 24 monthly rent-to-own payments at $25 per month.
Mon, Nov 5, 2018 at 11:42 AM
What happens if I break/damage/lose Aira equipment? Do I have to pay a deductible?
Replacement will require a payment of $299 for the Horizon Smart Glasses or $99 for the Horizon Phone. Call Customer Care and they will charge you the appro...
Mon, Nov 5, 2018 at 11:42 AM
What if I buy glasses from a different company – are they compatible with Aira's service?
Mon, Nov 5, 2018 at 11:43 AM
I'm a current Explorer with Austria, can I still get Horizon?
Yes. You can buy it, learn more at
Mon, Nov 5, 2018 at 11:43 AM
Can I purchase a refurbished Horizon Kit at a discounted price?
No, not at this time.
Mon, Nov 5, 2018 at 11:44 AM
If I buy these glasses secondhand from another Explorer, can I expect them to work with my Horizon Phone?
We do not guarantee the quality of secondhand purchases.
Mon, Nov 5, 2018 at 11:44 AM
I'm a current explorer. Can I downgrade to the $29 phone only plan?
You may, but you would then need to return the free glasses. And if you ever want to upgrade again, you would have to purchase your smart glasses separately...
Mon, Nov 5, 2018 at 11:45 AM
What happens after I rent-to-own the Horizon Kit in 24 payments?
You own the Horizon Kit and can use it with our Standard or Advanced Plans.  You cannot use the hardware with the Starter Plan.
Mon, Nov 5, 2018 at 11:46 AM