Messages allows Explorers and agents to communicate over text during a call.
If you are on a call with an agent and happened to enter a quiet place, such as the library, you can select Messages on the call screen to start texting your agent, and your agent can either talk to you or text you back.
If you are already in a quiet place, such as a movie theater, and would like to get popcorn, you can go to the home screen and tap on “Call Aira with a text message”. Here, you can type out what you’re calling about so that your agent can read it as they pick up your call.