Aira Support

Messages allows Explorers and agents to communicate over text during a call. If you are on a call with an agent and happened to enter a quiet place, suc...

Preset messages are shortcuts that you can customize in the More tab before you make a call. With Messages enabled, you can edit your preset messages by go...

Since Horizon is a voice first experience, Messages can only be used on the Aira app on your personal smartphones for now. 

For now, your text messages with agents will be saved for 24 hours to allow agents to retrieve from your message history more quickly during a call. This ca...

By default, your agent will talk to you even if you’re texting them. However, you can request they only text you if that’s what you wish.

By default, your agent will talk to you even if you’re texting them. However, you can request they only text you if that’s what you wish.

Disabling Messages in the More tab will remove the Messaging option during a call on your app, as well as the “Call Aira with a text message” button on the ...

Yes, you can. We would recommend using a bluetooth or wired headset while typing with a braille input. That way your audio will not switch between speaker ...

No. Only the audio will be live.

While connected to an Aira agent, simply tell the agent you would like to make this session Live. The agent will activate this function from their dashboard....