Aira App: Features

Aira Messages: What is Messages and how do I use it?
Messages allows Explorers and agents to communicate over text during a call. If you are on a call with an agent and happened to enter a quiet place, suc...
Mon, Jul 2, 2018 at 11:56 AM
Aira Messages: What are preset messages? How do I edit my preset messages?
Preset messages are shortcuts that you can customize in the More tab before you make a call. With Messages enabled, you can edit your preset messages by go...
Mon, Jul 2, 2018 at 12:00 PM
Aira Messages: Can Messages be used on Horizon?
Since Horizon is a voice first experience, Messages can only be used on the Aira app on your personal smartphones for now. 
Mon, Jul 2, 2018 at 12:01 PM
Aira Messages: How long will my text message conversation with agents be saved for?
For now, your text messages with agents will be saved for 24 hours to allow agents to retrieve from your message history more quickly during a call. This ca...
Mon, Jul 2, 2018 at 12:01 PM
Aira Messages: Can my agent still talk to me when I text my agent?
By default, your agent will talk to you even if you’re texting them. However, you can request they only text you if that’s what you wish.
Mon, Jul 2, 2018 at 12:01 PM
Aira Messages: Can my agent still talk to me when I text my agent?
By default, your agent will talk to you even if you’re texting them. However, you can request they only text you if that’s what you wish.
Mon, Jul 2, 2018 at 12:01 PM
Aira Messages: What happens if I disable Messages?
Disabling Messages in the More tab will remove the Messaging option during a call on your app, as well as the “Call Aira with a text message” button on the ...
Mon, Jul 2, 2018 at 12:02 PM
Aira Messages: Can I use a braille input to type a message?
Yes, you can. We would recommend using a bluetooth or wired headset while typing with a braille input. That way your audio will not switch between speaker ...
Mon, Jul 2, 2018 at 12:02 PM
Aira Live: Will my video, GPS or other data be broadcasted during a live stream?
No. Only the audio will be live.
Mon, Jul 2, 2018 at 5:07 PM
Aira Live: How do I go live while in an Aira session?
While connected to an Aira agent, simply tell the agent you would like to make this session Live. The agent will activate this function from their dashboard....
Mon, Jul 2, 2018 at 5:08 PM