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General Information
11
What is Aira's Operation Hours?
How does Aira work?
Who are Aira agents?
Can Aira help me regain my vision?
Do I need to have my own wearable smart glasses?
See all 11 articles
Plans and Hardware
13
Am I required to take precautions or to follow certain safety practices to keep the insurance eligible? (E.g.: keeping a case on the phone.)
I am not sure I want to spend a lot of money on glasses – can I have a trial period?
Can I pay for the Horizon Kit in installments?
What happens if I break/damage/lose Aira equipment? Do I have to pay a deductible?
What if I buy glasses from a different company – are they compatible with Aira's service?
See all 13 articles
What Do Explorers Use Aira For?
10
At Home
At Work
At School
Social Settings
Reading
See all 10 articles
App Features: Messages & Live
21
Aira Messages: What is Messages and how do I use it?
Aira Messages: What are preset messages? How do I edit my preset messages?
Aira Messages: Can Messages be used on Horizon?
Aira Messages: How long will my text message conversation with agents be saved for?
Aira Messages: Can my agent still talk to me when I text my agent?
See all 21 articles
App Features: Aira Access
31
What is Aira Access?
How do I initiate a free Aira Access session?
Do I have to activate Aira Access Locations?
Can I switch tasks after I finish with the task related to the Aira Access offer?
What happens if I call in with the wrong Aira Access offer?
See all 31 articles
Free Trial (Aira Access offer)
11
As a Guest, how do I start my 7-Day Trial?
Does the 7-Day trial promotion expire?
What is the 7-Day Trial? Who is it for?
What can I use this trial for?
How will I know how many minutes I have left?
See all 11 articles
Aira App: How Do I...?
17
iPhone: How can I use Siri to call Aira?
Phone: What do the various tabs in the Aira app do?
Phone: How do I use my phone’s camera to stream video for the agent?
Phone: How do I use the glasses to stream video for the agent?
Phone: How do I check my glass software version?
See all 17 articles
Aira Smart Glass: How Do I...?
10
Glass: How Do I Connect My Aira Smart Glass To My MIFI
Aira Glass: How Can I Switch My Aira Smart Glass Connection? Such As Home Wifi, Office Wifi, Or MIFI Device?
Classic Glass: How do I wake up and put my glasses to sleep?
Glass: How do I charge my glasses?
Classic Glass: How do I turn on and off my glasses?
See all 10 articles
MIFI Support
3
How Do I Know If My MIFI Device Is Powered On?
Mifi: what is my AT&T Mifi Aira hotspot?
Mifi: How do I turn on/off my Mifi?
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