Aira Support

General Information 11

• What is Aira's Operation Hours?
• How does Aira work?
• Who are Aira agents?
• Can Aira help me regain my vision?
• Do I need to have my own wearable smart glasses?

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Plans and Hardware 13

• Am I required to take precautions or to follow certain safety practices to keep the insurance eligible? (E.g.: keeping a case on the phone.)
• I am not sure if I want to spend $600 on glasses – can I have a trial period?
• $600 is a lot of money to pay upfront – can I make installment payments?
• What happens if I break/damage/lose Aira equipment? Do I have to pay a deductible?
• What if I buy glasses from a different company – are they compatible with Aira's service?

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What Do Explorers Use Aira For? 10

• At Home
• At Work
• At School
• Social Settings
• Reading

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App Features: Messages & Live 21

• Aira Messages: What is Messages and how do I use it?
• Aira Messages: What are preset messages? How do I edit my preset messages?
• Aira Messages: Can Messages be used on Horizon?
• Aira Messages: How long will my text message conversation with agents be saved for?
• Aira Messages: Can my agent still talk to me when I text my agent?

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App Features: Aira Access 31

• What is Aira Access?
• How do I initiate a free Aira Access session?
• Do I have to activate Aira Access Locations?
• Can I switch tasks after I finish with the task related to the Aira Access offer?
• What happens if I call in with the wrong Aira Access offer?

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Free Trial (Aira Access offer) 11

• As a Guest, how do I start my 7-Day Trial?
• Does the 7-Day trial promotion expire?
• What is the 7-Day Trial? Who is it for?
• What can I use this trial for?
• How will I know how many minutes I have left?

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Aira App: How Do I...? 17

• iPhone: How can I use Siri to call Aira?
• Phone: What do the various tabs in the Aira app do?
• Phone: How do I use my phone’s camera to stream video for the agent?
• Phone: How do I use the glasses to stream video for the agent?
• Phone: How do I check my glass software version?

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Aira Smart Glass: How Do I...? 10

• Glass: How Do I Connect My Aira Smart Glass To My MIFI
• Aira Glass: How Can I Switch My Aira Smart Glass Connection? Such As Home Wifi, Office Wifi, Or MIFI Device?
• Classic Glass: How do I wake up and put my glasses to sleep?
• Glass: How do I charge my glasses?
• Classic Glass: How do I turn on and off my glasses?

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MIFI Support 3

• How Do I Know If My MIFI Device Is Powered On?
• Mifi: what is my AT&T Mifi Aira hotspot?
• Mifi: How do I turn on/off my Mifi?