Aira Support

Our Aira agents are available 24 hours a day, seven days a week. Our Customer Care team is available from 6 AM to 6 PM Pacific Time, seven days a week.

Aira combines multiple working components (mobile app, an agent, an agent dashboard, and an optional pair of smart glasses) to provide you with a service th...

Aira agents are certified and trained by Aira to provide immediate information to our Explorers to accomplish any task as a team. From stopping for morning ...

While Aira cannot improve your vision, our hope and promise is Aira will give a greater sense of independence.

No, you do not need smart glasses to use Aira! You can choose to use your smartphone only if you prefer. 

People use Aira for a variety of everyday activities that fit their lifestyle, including organizing and managing tasks at home, at work, or at school; readi...

Unfortunately not at this time, but we are exploring options that would limit out-of-pocket costs.

Since you are the one streaming the video and sending your location details, the agent will know what is in front or near you. Your agent will be seeing wha...

Unless you make a request to contact an Aira agent, the camera will not be turned on. For your peace of mind, Aira comes with a privacy mode, which allows y...

Aira is not a replacement for your white cane or guide dog. Our services work to complement your current mobility tools. We strongly urge Explorers to think...