General Information

What are Aira's Operation Hours?
Our Aira agents are available from 4am to 10pm Pacific Time, 7 days a week. Our Customer Care team is available from 6am to 6pm Pacific Time on the weekday...
Thu, Mar 15, 2018 at 4:21 PM
How does Aira work?
Aira combines multiple working components (mobile app, smart glasses, an agent, and a dashboard) to provide you with a service that will increase your mobil...
Wed, Jul 26, 2017 at 4:12 PM
Who are Aira Agents?
Aira Agents are the individuals that will be guiding you through your task. When you are using the Aira app, you are always connected and speaking with a ...
Fri, Dec 9, 2016 at 2:46 PM
Can Aira help me regain my vision?
While Aira cannot improve your vision, our hope and promise is Aira will give a greater sense of independence.
Fri, Dec 9, 2016 at 2:47 PM
Do I need to have my own wearable smart glasses?
No, your smart glasses are included in your Aira Plan! You are also able to stream from your phone's camera when you do not have your glasses with you. 
Tue, Jan 31, 2017 at 9:08 AM
What can I do with Aira?
While the use cases of using Aira can be virtually endless, here are some examples of various daily situations that Aira Agents are trained to work with: go...
Tue, Jan 31, 2017 at 9:13 AM
Does my health insurance cover the cost?
Unfortunately not at this time, but we are exploring options that would limit out-of-pocket costs.
Fri, Dec 9, 2016 at 2:52 PM
What do agents exactly see and know about your surroundings?
Since you are the one streaming the video and sending your location details, the agent will know what is in front or near you. Your agent will be seeing wha...
Fri, Dec 9, 2016 at 2:52 PM
How will my privacy be protected?
Unless you make a request to contact an Aira Agent, the camera will not be turned on. For your peace of mind, Aira comes with a privacy mode, which allows y...
Mon, Feb 6, 2017 at 10:46 AM
Is this a replacement of my white cane?
Aira is not a replacement for your white cane. Our services work to complement your current aids. We strongly urge users to think of Aira as an addition to...
Fri, Dec 9, 2016 at 2:52 PM