General Information

What is Aira's Operation Hours?
Our Aira agents are available 24 hours a day, seven days a week. Our Customer Care team is available from 6 AM to 6 PM Pacific Time, seven days a week.
Mon, Nov 5, 2018 at 9:42 AM
How does Aira work?
Aira combines multiple working components (mobile app, an agent, an agent dashboard, and an optional pair of smart glasses) to provide you with a service th...
Mon, Nov 5, 2018 at 9:42 AM
Who are Aira agents?
Aira agents are certified and trained by Aira to provide immediate information to our Explorers to accomplish any task as a team. From stopping for morning ...
Mon, Nov 5, 2018 at 9:42 AM
Can Aira help me regain my vision?
While Aira cannot improve your vision, our hope and promise is Aira will give a greater sense of independence.
Fri, Dec 9, 2016 at 2:47 PM
Do I need to have my own wearable smart glasses?
No, you do not need smart glasses to use Aira! You can choose to use your smartphone only if you prefer. 
Mon, Nov 5, 2018 at 9:41 AM
What are common things people do with Aira?
People use Aira for a variety of everyday activities that fit their lifestyle, including organizing and managing tasks at home, at work, or at school; readi...
Mon, Nov 5, 2018 at 9:42 AM
Does my health insurance cover the cost?
Unfortunately not at this time, but we are exploring options that would limit out-of-pocket costs.
Fri, Dec 9, 2016 at 2:52 PM
What do agents exactly see and know about your surroundings?
Since you are the one streaming the video and sending your location details, the agent will know what is in front or near you. Your agent will be seeing wha...
Fri, Dec 9, 2016 at 2:52 PM
How will my privacy be protected?
Unless you make a request to contact an Aira agent, the camera will not be turned on. For your peace of mind, Aira comes with a privacy mode, which allows y...
Fri, Aug 3, 2018 at 12:05 PM
Is this a replacement of my white cane?
Aira is not a replacement for your white cane or guide dog. Our services work to complement your current mobility tools. We strongly urge Explorers to think...
Fri, Aug 3, 2018 at 12:09 PM