App Features: Aira Access

What is Aira Access?
Aira’s vision is to make the entire world accessible to anyone who is blind or low vision. Aira Access provides free access to Aira’s service. This is ma...
Wed, Oct 17, 2018 at 1:13 PM
How do I initiate a free Aira Access session?
1. On the home screen, tap on “Call using a Free Offer” 2. Search and discover free Aira Access offers. 3. Select an offer and connect with an agent from t...
Wed, Oct 17, 2018 at 1:34 PM
Do I have to activate Aira Access Locations?
When making a regular call from inside an Aira Access Location, any Guest or Explorer calls are automatically free. There is no need to select “Call using a...
Wed, Oct 17, 2018 at 1:45 PM
Can I switch tasks after I finish with the task related to the Aira Access offer?
All calls using an Aira Access offer should follow the terms and conditions of the offer. You will need to call back once you have completed the task relate...
Wed, Oct 17, 2018 at 1:35 PM
What happens if I call in with the wrong Aira Access offer?
If you are an Explorer, an agent can deactivate the free offer at the beginning of a session if you are using the wrong Aira Access offer. You will then use...
Wed, Oct 17, 2018 at 1:40 PM
As an Explorer, if I want an agent to activate a free Aira Access offer for me, do I have to specify what offer at the beginning of a call?
Yes. An agent will have the same information on the offer’s policy as you do on the app, but Explorers are expected to request their agent to activate speci...
Wed, Oct 17, 2018 at 1:39 PM
Is there a tutorial I can watch on how to use the new Aira Access feature?
Below is a link to a tutorial instructed by our very own Director of Product, Greg Stilson.
Wed, Oct 17, 2018 at 1:52 PM
Can I use more than one Aira Access offer per session?
No. Only one Aira Access offer can be used per session. However, since we already promised in the past that you can get free minutes from multiple Aira Acce...
Wed, Oct 17, 2018 at 1:35 PM
Where can I learn more about the Aira and Intuit Quickbooks Partnership?
Below are two hyperlinks for articles we've published: Powering Prosperity: Aira and Intuit to Launch Small Business Access Initiative Intuit Quic...
Wed, Oct 17, 2018 at 1:52 PM
For product and promotion offers, how would I know what tasks are eligible to be free?
Please read the description of each offer as well as any links present that might list a comprehensive list of eligible tasks. We are working on putting up ...
Wed, Oct 17, 2018 at 1:43 PM